Help Center | Black Shepherd Technologies – <a href="https://blackshepherd.co.ke/blog-for-web-design-seo-it/">Web Design</a>, <a href="https://blackshepherd.co.ke/best-seo-company-in-kenyaincrease-web-traffic-sales/best-local-seo-services-in-kenya/">SEO</a> & <a href="https://blackshepherd.co.ke/8-must-have-tools-for-successful-digital-marketing-in-kenya/">Digital Marketing</a> Support Skip to main content

Help Departments

Choose your topic to find targeted answers from the right team — no more hunting through unrelated articles.

Frequently Asked Questions

The questions our clients ask most — answered clearly and without the jargon.

A standard business website typically takes 7–14 business days from the moment we receive all your content (text, images, logo). Complex e-commerce stores or custom web applications can take 3–6 weeks. Your dedicated project manager will share a detailed timeline at project kickoff so you always know what to expect.
All packages include 3 rounds of revisions at no extra charge. A "revision round" covers a consolidated set of changes — we encourage you to compile all feedback before submitting each round. Additional revisions beyond the included rounds are billed at an hourly rate outlined in your contract.
Yes — every website we build is fully responsive (works on phones, tablets, and desktops) and built with SEO fundamentals in place: clean URLs, meta tags, structured data, optimised images, fast load times, and Google Search Console integration. This is included as standard, not an add-on.
Our monthly SEO retainers start from KES 15,000/month. Pricing depends on your industry competition, the number of target keywords, and whether local or international SEO is required. We provide a detailed audit and custom proposal before you commit to anything. Request a free SEO audit →
SEO is a long-term strategy. Most clients see meaningful ranking improvements in 3–6 months, with stronger organic traffic growth from months 6–12 onward. Competitive industries may take longer. We send monthly reports tracking rankings, traffic, and conversions so progress is always transparent.
Yes. We develop native Android apps and cross-platform apps that work on both Android and iOS. Our team handles UI/UX design, development, testing, and Google Play / App Store submission. We also offer post-launch maintenance and update packages.
App development costs vary significantly based on features and complexity. A simple informational app typically starts from KES 80,000, while apps with user accounts, payment integration (M-Pesa), or real-time features are priced higher. We offer free project scoping calls to give you an accurate quote.
We offer a full suite: Social Media Management (Instagram, Facebook, LinkedIn, X/Twitter), Google Ads (PPC), Content Marketing, Email Marketing, Influencer Campaigns, and Brand Strategy. Services can be bundled or purchased individually based on your budget and goals.
Absolutely. We are a global agency with active clients in the USA, UK, UAE, Australia, and Tanzania. All work is managed remotely and our team is experienced in targeting audiences across different markets, time zones, and regulatory environments.
Yes — M-Pesa integration (via Safaricom Daraja API) is one of our core e-commerce specialties. We can also integrate Stripe, PayPal, PesaPal, and bank transfer options, giving your Kenyan and international customers a seamless checkout experience.
Kenyan clients can pay via M-Pesa or bank transfer. International clients can pay via PayPal, Wise (TransferWise), or debit/credit card. We issue formal invoices with VAT where applicable and provide payment receipts upon request.
Yes. We require a 50% deposit before work begins, with the remaining 50% due upon project completion before final files or site launch are handed over. For ongoing retainers (SEO, social media), billing is monthly in advance.
Deposits are non-refundable once work has commenced, as they cover the time and resources allocated to your project. If we are unable to deliver as agreed, we will work to resolve the issue or provide a partial credit. Full details are outlined in our service agreement sent before project start.
Yes. We handle .co.ke, .or.ke, .com, .net and other domain extensions. Domain registration is typically included in new website packages or available as a standalone service. We manage renewals on your behalf so your domain never lapses.
Yes — all hosted websites include a free SSL certificate (HTTPS), which protects your visitors' data and improves your Google search rankings. SSL is automatically renewed and monitored as part of your hosting plan.
You'll be assigned a dedicated project manager who provides regular updates via WhatsApp, email, or our client portal. We share staging links so you can preview your website as it's built, and all feedback is tracked in a shared document to ensure nothing is missed.

Contact Our Support Team

Can't find your answer? Reach us through any of these channels and we'll get back to you fast.