Frequently Asked
Questions

Black Shepherd Technologies is Kenya's #1 award-winning global technology company — specialising in Web Design, SEO, App Development, AI Chatbots, Digital Marketing, Cloud & Cybersecurity services. Founded and led by CEO Brian Bikuri, we've completed 300+ successful projects across Kenya, USA, UK, UAE, Australia, Tanzania, Somalia and Sudan.

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We offer a full suite of technology and digital services:

💻 Digital & Web: Web Design & Development, E-Commerce Stores, WordPress, Custom CMS
📈 Marketing: SEO, Social Media Marketing, Google Ads, Email Marketing, Content Strategy
📱 Apps: Android & iOS Mobile App Development
🤖 AI & Automation: AI Chatbots, Business Automation, AI Integration
☁️ Cloud & Security: Managed Cloud Services, Cybersecurity, SIEM, EDR, Incident Response
🛍️ Tech Shop: Smartphones, Laptops, Accessories & Electronics

Our headquarters are at CBD Moi Avenue, Nairobi 00100, Kenya. We work with clients both locally and internationally — with active projects in the USA, UK, UAE, Australia, Tanzania, Sudan, and Somalia. You can reach us anywhere, anytime.

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Absolutely. We are a truly global agency. Our clients span Kenya, USA, UK, UAE, Australia, Tanzania, Sudan, and Somalia. We deliver world-class digital solutions regardless of your location, and we work across time zones with seamless communication via WhatsApp, email, Zoom, and our project management tools.

Our website pricing is tailored to your specific needs and goals. We have packages for: personal/portfolio sites, SME business websites, e-commerce/online stores, corporate platforms, and complex custom web applications. Pricing depends on the number of pages, features, integrations, and design complexity.

The best way to get an accurate quote is to tell us what you need — we'll respond within minutes!

Get a free quote now

Typical timelines:
• Landing page / Simple site: 3–7 days
• Standard business website: 1–3 weeks
• E-commerce / Online Store: 2–5 weeks
• Complex web platform / Custom build: 4–10 weeks

Timelines depend on how quickly you provide content, feedback, and approvals. We always share a clear project timeline before we begin.

100% yes. Every website we build is fully responsive (works perfectly on phones, tablets, and desktops), optimised for Google PageSpeed, and built with SEO best practices baked in. Given Kenya's mobile-first internet usage, mobile performance is a non-negotiable part of our standard.

Yes! We offer domain registration (.co.ke, .com, .org, .ke and more) and reliable web hosting packages. We handle everything — from setting up your domain and SSL certificate to deploying your website on fast, secure servers. One-stop-shop for all your digital needs.

SEO (Search Engine Optimisation) gets your website to appear on page 1 of Google when potential customers search for your products or services. In Kenya's growing digital economy, the businesses that show up first get the most customers — and the most revenue.

Our SEO services include keyword research, on-page optimisation, technical SEO, link building, local SEO (Google Maps / Business Profile), and content strategy. We have a proven track record of getting clients to page 1 on Google.

Get a free SEO audit

SEO is a long-term investment. Most clients start seeing meaningful improvements within 3–6 months, with significant growth by month 6–12. The timeline depends on competition in your industry, your current website's health, and how aggressively we pursue the strategy. We provide monthly reports so you can track every improvement.

Yes! We manage Google Search & Display Ads, Facebook & Instagram Ads, TikTok Ads, LinkedIn Ads, and full social media marketing campaigns. Our team creates data-driven campaigns optimised for the Kenyan and African market, focused on ROI, not just clicks.

Absolutely! We develop custom Android and iOS mobile applications tailored to your business objectives. Our team handles the complete lifecycle — UI/UX design, development, testing, and deployment on the Google Play Store and Apple App Store. Whether it's an e-commerce app, delivery platform, fintech solution, or enterprise tool, we build it.

Start your app project

App development costs vary based on the platform (Android, iOS, or both), number of features, backend complexity, and integrations required. We offer competitive packages suited for startups, SMEs, and enterprises. Contact us via WhatsApp for a detailed quote based on your specific requirements — we'll respond same day.

Get app quote

An AI chatbot is a smart virtual assistant that works 24/7 on your website, WhatsApp, or social media — answering customer queries, qualifying leads, processing orders, and driving sales even while you sleep.

Our AI chatbots support both English and Kiswahili, integrate with your CRM and website, and are specifically optimised for the Kenyan market. Imagine never missing a lead again, even at 2am.

Explore AI chatbots

We help businesses automate repetitive tasks, reduce operational costs, and scale efficiently. Services include CRM automation, WhatsApp Business API integration, automated invoice generation, inventory management systems, HR and payroll automation, and custom workflow systems tailored to your business.

We are the only global technology company in Kenya that guarantees results. Here's what sets us apart:

✅ Results guaranteed — we don't just deliver work, we deliver outcomes
✅ 6+ years of proven experience in the Kenyan and global market
✅ 300+ successful projects completed
✅ Award-winning team led by CEO Brian Bikuri
✅ Local expertise with global standards
✅ Fast response — we reply within minutes via WhatsApp
✅ Full-service agency — one team for all your digital needs

Our process is simple and transparent:

1. Discovery: We discuss your goals, audience, and requirements
2. Proposal & Quote: We send a detailed scope and transparent pricing
3. Design: We create mockups and get your approval before building
4. Development: We build and test your product thoroughly
5. Launch: We deploy and go live together
6. Support: We provide post-launch support and ongoing optimisation

Yes. We offer ongoing website maintenance, performance monitoring, security updates, content updates, and technical support. Our team is reachable via WhatsApp, email, and phone, and we pride ourselves on being responsive and proactive — not reactive.

The fastest way is WhatsApp — we typically respond within minutes:

📱 WhatsApp / Phone: 0796 184 063
📧 Email: info@blackshepherd.co.ke
📍 Office: CBD Moi Avenue, Nairobi 00100, Kenya
🌐 Website: blackshepherd.co.ke

Message us on WhatsApp

We prioritise fast communication. Via WhatsApp, we typically respond within 5–30 minutes during business hours (Mon–Sat, 8am–8pm EAT). For emails, expect a reply within 2–4 hours. We believe your time is valuable — so we never keep you waiting.

Yes! Consultations and quotes are completely free with no obligation. Just tell us what you need via WhatsApp and our team will assess your requirements and provide a transparent, detailed quote — usually same day. No hidden fees, no surprises.

Book free consultation