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๐Ÿ› ๏ธ IT Support, Upgrade and Maintenance

Ongoing technical support and system upgrades

Systems age, software needs patching and something always needs fixing. Our support retainers give you a technical team on call, plus scheduled upgrades before small issues become big ones.

What's included

  • Remote and on-site technical support
  • Software updates, patching and version upgrades
  • Hardware and network troubleshooting
  • Preventive maintenance scheduling
  • Helpdesk ticketing for your team
  • Emergency response for critical issues

Sub-services under IT Support, Upgrade and Maintenance

๐ŸŽง Managed IT Support

A responsive helpdesk for your day-to-day issues.

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โฌ†๏ธ System Upgrades

Planned upgrades that avoid surprise downtime.

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๐Ÿงน Preventive Maintenance

Scheduled checks that catch problems early.

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Packages & Pricing

Prices are shown in Ethiopian Birr (ETB), estimated at roughly 1 USD โ‰ˆ 160 ETB. Your exact quote is confirmed against your specific requirements before any work begins.

Basic Support

Essential remote support for small teams.

ETB 16,000/month
  • Remote support requests
  • Software updates & patching
  • Monthly IT health report
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Enterprise Support

Full coverage for larger or mission-critical setups.

ETB 64,000/month
  • 24/7 emergency response
  • Dedicated support contact
  • Quarterly systems review
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Get started

Tell us what's giving your team trouble and we'll get a technician on it.

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